FAQ

POSTPONING TOWERLAN V3

  • Q: Why has Towerlan v3 been postponed?
    A: To prevent the further spread of the Corona/COVID-19 virus, the local authorities have decided to cancel all events in March 2020, in all of the city owned venues, our venues The Loods and The Club included.
  • Q: Will Towerlan v3 be cancelled?
    A: No! We will work hard to find a new date and will inform you once we have booked it.
  • Q: What about my ticket?
    A: Your ticket will remain a valid ticket for Towerlan v3 on the new date.
  • Q: Can I get a refund?
    A: Yes. We will inform you on the refund policy once the new date has been set. 
  • Q: Will you host online tournaments during March 27-29, 2020?
    A: No, we will transfer our sponsored prizes to the postponed event, and will take the time to improve Towerlan v3 even more. 

FAQ

  • Q: I selected offline payments, but did not receive any payment details.
    A: We have some known issues delivering mail to hotmail/outlook, this is being checked. Please transfer the money to BE64 9731 7706 5652 (Towerlan) and mention your nickname. You can also transfer money with paypal to [email protected], please also don’t forget to mention your nickname.
  • Q: I want to buy multiple tickets/I get the message “Submission limit reached’
    A: You can only buy 1 ticket per account. Each person joining needs to register individually. Please don’t create more than one account if you’re unable to login, just contact us.
  • Q: I want to reserve seats for my other clan members
    A: If your clan will join with more than 4 members, we can temporarily reserve the seats for your clan, please contact us on discord/facebook or drop a mail!
  • Q: I’ve bought a ticket, but am not able to attend the LAN party!
    A: No problem, we can refund your ticket up to 2 weeks prior to the LAN party, please contact us on discord or drop a mail
  • Q: I cannot login, I get “Username does not exist”
    A: Please login with your e-mailaddress. If you still face issues, contact us on discord/facebook or via e-mail
    Check out the practical info